Job: Clinic Customer Service Rep

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Posted: 12/20/2017

Job Status: Full Time

Job Reference #: 2017-R0126928

Job Description

Clinic Customer Service Rep


Daily Schedule-8am to 4:30pm
Scheduled Hours per 2-week Pay Period-80
Weekends Required -None

CHI Franciscan Health has exciting and rewarding careers with competitive salaries and benefits.  We are a family of hospitals, health care services, and medical providers delivering compassionate care to people throughout the South Puget Sound. We are part of Catholic Health Initiatives, one of the largest not-for-profit health care systems in the country.


Our mission is to deliver high quality care that meets our patients' medical needs while providing emotional and spiritual support to patients and their families. We believe this three-part approach - physical, emotional, and spiritual - is essential to healing the whole person. Come join our team!


Job Summary:

The Clinic Customer Service Rep is responsible for performing clinic customer service functions for the Franciscan Medical Group (FMG) in accordance with applicable guidelines.  An incumbent serves as a liaison between FMG clinics and the Revenue Cycle team on questions regarding billing and reimbursement.  In addition, an incumbent is responsible for answering questions posed by clinic staff according to proper billing guidelines and for providing feedback and training based on examples and/or trends identified in the Revenue Cycle.


Essential Duties:

  • Receives and responds in a timely and professional manner to all billing-related questions posed by clinic staff; serves as liaison with various Revenue Cycle teams and other departments to respond to, or initiate response to, clinic questions.
  • Identifies and researches unusual, complex or escalated issues as assigned; applies problem-solving and critical thinking skills as necessary to resolve issues within the scope of position authority.
  • Documents all activities and findings in accordance with established policies and procedures; ensures the integrity of all account documentation and written responses to clinic issues; maintains confidentiality of medical records.
  • Maintains current knowledge of internal, payer, and government regulations as applicable to assigned function.
  • Establishes and maintains professional and effective relationships with peers and other stakeholders.


Additional Responsibilities:

  • Adheres to and exhibits our Core Values of Reverence, Integrity, Compassion and Excellence. 


  • Two years of revenue cycle or related work experience that demonstrates attainment of the requisite job knowledge and abilities. Graduation from a post-high school program in medical billing or other business-related field is preferred.


  • None


We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.  

Requisition Title

CHI-Franciscan Medical Group

Application Instructions

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Apply now with CHI Franciscan