Job: Manager - Operations, Full Time, 7AM - 3:30PM - St. Joseph

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Job Description

Manager - Operations, Full Time, 7AM - 3:30PM - St. Joseph


Daily Schedule-7AM - 3:30PM
Scheduled Hours per 2-week Pay Period-80
Weekends Required -None


This job is responsible for planning, managing and evaluating the daily operations associated with supply management, including receiving, storing, charging and distributing all supplies/equipment (except food/pharmaceuticals) to meet the needs of the assigned facility in a timely and efficient manner.  In addition to receiving, delivery and/or distribution of products/equipment throughout the hospital, the business functions managed include perpetual inventory areas (e.g. general stores and CS), par inventory areas (including stock/non-stock items), departmental shopping lists (stock/non-stock items), and OR Case Cart preparation.  An incumbent ensures that all activities are conducted in a cost-effective and efficient manner, meet customer needs and are compliant with internal policies/standards/procedures and applicable regulatory requirements.  
Work includes: 1) ensuring optimum staffing levels for all shifts to support required activities; 2) supervising assigned staff (including technicians, clerks and support staff) in accordance with established operating standards; 3) problem-solving, troubleshooting and appropriate escalation of issues to higher-level management; and 4) work unit budget preparation/administration, including monitoring/controlling expenses and maintaining costs within approved budget parameters.  If assigned to St. ClareHospital or St. Anthony Hospital, work also encompasses oversight of the sterile processing operations at the facility.
An incumbent will apply standards relating to employee supervision, human relations and continuous performance improvement, safety/risk management and quality/expense control in the overall coordination and supervision of the assigned functions.  Close collaboration is required with: 1) customer-department management/staff in assuring their needs are met and that applicable procedures are understood and followed; 2) value analysis and contract management functions with regard to the process of evaluating and introducing new products into the system; and 3) procurement management in assuring that procedures are effective and meet inventory and customer-department needs.
  • Manages and evaluates the operations/services of the assigned supply management area(s) to ensure that all activities are conducted in a timely and cost-effective manner and in accordance with organizational values, professional standards, internal policies/standards/procedures, collective bargaining agreements and/or applicable regulatory requirements; facilitates the application of consistent practices relating to the function across the organization; modifies work-flow processes and/or auditing functions as necessary to improve  performance/productivity and customer service; troubleshoots emergent issues and resolves per established guidelines; ensures that work unit activities, productivity, and/or quality indicators are documented in accordance with FHS guidelines; ensures that appropriate automated systems are maintained in a timely and accurate manner; produces reports on key performance indices and other significant benchmarking metrics to FHS Leadership as required; collaborates with other departments to address and resolve problems, share information and enhance overall effectiveness/productivity.
  • Manages perpetual inventory areas (GS & CS) according to professional standards, establishing and maintaining inventory levels to minimize outages and obsolescence, initiating and reviewing replenishment requisitions, monitoring usage, controlling and facilitating addition/deletion of products according to customer needs and contract compliance requirements; assures products are received and delivered in an accurate and timely manner according to system requirements and accounting standards, and that products being returned are processed in a timely and accurate manner; analyzes and reports on inventory performance through cycle counts, physical inventory and fill-rate analysis; assures proper accounting for inventory transactions.
  • Manages PAR and Case Cart distribution system to assure products are in locations needed in support of clinical operations; maintains PAR levels to minimize stock-outs; evaluates PAR movement to reduce obsolescence; works with customers to assure appropriate products are maintained to meet their needs; properly accounts for transactions and patient charges as appropriate.
  • Meets/communicates regularly with key customers to coordinate activities around their needs, optimizing the working relationship and proactively monitoring services provided; utilizes meetings, rounding, surveys, and analytical reports to evaluate and adjust services as needed to meet customer needs.
  • If assigned to St. ClareHospital or St. Anthony Hospital, manages and evaluates sterile processing operations, including decontamination, assembly, sterilization and distribution of re-usable instruments required by surgery and other clinical areas.
Staff Management and Development:
  • Plans, manages and evaluates the work assigned staff in accordance with the content, spirit and intent of applicable internal/external regulations and standards for human resource management; identifies adequate staffing levels for appropriate coverage to meet budgetary and operational objectives; ensures that employees are qualified and properly trained to perform assigned job duties; holds regular staff meetings and keeps employees appraised of all matters relevant to successful job performance; makes employment decisions, establishes performance standards and evaluates employee performance; educates, guides, counsels and develops staff and addresses performance management concerns and technical issues elevated by subordinates as beyond their scope of authority.  
Budget Administration:
  • Participates in the preparation and administration of the annual operating budget; exercises effective cost control by monitoring and adjusting expenses as needed to stay within budget; approves expenditures within defined scope of responsibility; identifies negative variances and develops action plans to document, address and effectively resolve in a timely manner; keeps Director apprised of all issues with potential for budgetary impact. 
Regulatory Compliance:
  • Interprets and ensures compliance with applicable internal/external legal and regulatory agreements, standards and requirements; receives/reviews internal/external audits and survey reports/findings to determine appropriate changes or corrective action required; keeps abreast of changing regulatory requirements/regulations, professional standards and competitive industry practices impacting assigned functions, as well as organizational initiatives/changes with potential to impact current operations; monitors impact on existing activities and identifies/implements effective response/solution while maintaining acceptable service levels and work quality.
Performance/Quality Improvement:
  • Monitors and assesses current operations/services to identify opportunities and provide recommendations to Director for performance/process improvements initiatives; monitors and assures compliance with safety, regulatory, sterility and infection control standards, inventory control procedures, distribution schedules, and use of the MMIS (e.g. Lawson); implements approved changes and ensures that staff receive the necessary on-site training and consultation to enhance their understanding of quality/performance improvement initiatives.
Short- and Long-Term Planning:
  • Participates, as a key member of the management team for the assigned function, in short- and long-term planning activities, including the development/implementation of plans/projects to address current and future needs to support achievement of business objectives.  
Procedures Development/Implementation:
  • Serves on teams engaged in the development and updating of policies, procedures, workflows, tools and action plans; recommends, implements and evaluates new/revised standards, policies, procedures, guidelines, training materials and/or general communications in support of assigned functional area to ensure consistency with the philosophy/values of the organization and compliance with applicable regulatory/accreditation requirements; ensures that all functional activities are fully documented in accordance with the standards and practices of the organization; ensures that employees understand and apply internal guidelines appropriately. 


Education/Work Experience Requirements:

Bachelor’s degree in a discipline related to the duties of the position, and four years of progressively responsible related work experience (preferably in a hospital environment) that demonstrate attainment of the requisite job knowledge/abilities, including a minimum of two years in a supervisory or management capacity.
Or any equivalent combination of education and experience which provides the required knowledge, skills and abilities to perform the essential functions of the position.


Current CMRP (Certified Materials and Resource Professional) certification through the American Hospital Association (AHA) is strongly preferred.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.  

Requisition Title

CHI-Franciscan St. Joseph Medical Center