Job: Program Manager - Diabetes Services/Franciscan Eye Care

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Job Description

Program Manager - Diabetes Services/Franciscan Eye Care


Daily Schedule-7a-6:30p
Scheduled Hours per 2-week Pay Period-80
Weekends Required -Occasional

Job Summary:


Team based environment with several specialties, sub-specialties and varied practices. Looking for an enthusiastic, engaging and self directed leader to support a fantastic team.


This job is responsible for planning, managing and evaluating the daily operations associated with the diabetes education program as delivered at Franciscan Medical Group (FMG) facilities and other specialty clinics, in accordance with business objectives/plan, applicable regulatory requirements and recognized national standards.  An incumbent ensures that quality group and individual diabetes education is delivered through a coordinated and systematic process designed to improve effectiveness/efficiency of care in managing diabetes and to promote improved self-care behaviors and optimal outcomes for people diagnosed with the disease. 

Work includes: 1) developing/implementing work unit standards/protocols/procedures to facilitate consistency in administrative processes between facilities and for providing high quality services relative to a highly complex disease; 2) participating in budget administration activities; 3) developing/adapting educational curriculum and clinical protocols (e.g. insulin adjustment); 4) ensuring customer satisfaction/relationships meet established objectives; 5) implementing effective continuous quality improvement processes; 6) serving as liaison between program staff, the Diabetes Education Advisory Committee and program director; and 7) supervising staff. 8) Maintain and update all requirements for AADE accreditation.

An incumbent monitors/assesses a variety of elements and maintains constant awareness of changing conditions in order to quickly identify and reassess ongoing needs and to ensure that clinic activities are adjusted appropriately to meet expectations/demand in a timely, efficient and effective manner. 

Work requires general knowledge of clinic administrative operations and quality/growth objectives and familiarity with clinic patient care services and standards/practices/requirements relating to bundled payments.  Also requires the ability to listen effectively, exercise significant tact and diplomacy in eliciting factual data from sometimes upset/irate individuals and take proper action to assure that issues/complaints are responded to and documented in a timely and professional manner consistent with the service excellence and recovery strategies of the organization.




Essential Duties:

Administrative Operations:

  • Manages and evaluates the daily operations of the assigned clinic(s) to ensure that all activities are conducted in a timely and cost-effective manner and in accordance with professional standards, budget constraints, internal policies/standards/procedures and/or applicable legal/regulatory requirements; monitors overall compliance and implements/enforces quality control/quality assurance and productivity standards; ensures that applicable standards, systems and procedures are understood and followed; monitors and audits related documentation to ensure conformance with established standards relating to timeliness, and accuracy; collaborates with other departments to address and resolve problems, share information and enhance overall effectiveness/productivity; monitors key performance metrics and produces/presents reports on key performance indicators and other significant benchmarking measures.   
  • Participates in the development of, and implements, new/revised programs, guidelines, procedures, processes and/or training materials in support of assigned function/work unit to facilitate regulatory compliance; ensures that work unit activities, productivity, and/or quality indicators are documented in accordance with current guidelines.   


Staff Supervision and Development:

  • Schedules, supervises and evaluates the work of assigned staff, including those specifically engaged in delivering specialized education/training to patients diagnosed with diabetes (e.g., Type 1, Type 2, gestational diabetes) in accordance with established procedures; assists in identifying adequate staffing levels for appropriate coverage to meet budgetary and operational objectives; ensures that staff are qualified and properly trained to perform assigned job duties relative to topics such as insulin self-management, behavior modification, insulin pump management, blood glucose monitoring, diabetes control during pregnancy, nutrition concepts/meal planning and /or oral medication self-management; interviews job candidates and makes employment decisions within designated scope of authority; orients employees and holds regular staff meetings to keep employees appraised of all matters relevant to successful job performance; approves timecards; develops and communicates performance standards and evaluates employee performance; coaches and provides guidance to staff members as required; counsels employees, providing constructive feedback and recognizing results achieved; participates in performance management activities and resolves technical issues referred by subordinates as beyond their scope of authority.

Performance/Quality Improvement:

  • Monitors and assesses current operations/services to identify opportunities and provide recommendations to higher level management for performance/process improvements initiatives and new approaches for alignment with industry changes; implements approved changes and ensures that staff receive the necessary on-the-job training to enhance their understanding of performance improvement initiatives.

Business Development/Marketing:

  • Develops operational, quality and clinical dashboards to monitor performance and develops performance improvement plans with data driven approach.
  • Works with Marketing staff  to develop marketing plans designed to increase referral base and expand market share education and services; proactively identifies the most promising opportunities for strategic growth; pursues meetings with physicians or other referral resources to explain and promote CHI Franciscan Health culture, goals, resources and services; keeps abreast of competitor trends relative to applicable programs, services and volume; may participate in community awareness activities to promote programs/services.

Short- and Long-Term Planning:

  • Participates in the development of initiatives and programs addressing matters such as: provision of new services, standardization of procedures across the organization, increasing market share, maximizing resources, cross-selling services, improving cost-effectiveness of clinical services provided, enhancing patient outcomes/satisfaction and other issues of similar complexity and consequence. 
  • Keeps abreast of changing regulatory requirements/regulations, clinical/professional standards, changing customer demographics and competitive industry practices impacting assigned functions, as well as organizational initiatives/changes with potential to impact current strategies, programs and resources.

Budget Administration:

  • Participates in the development of the annual operating/capital budget for the assigned clinics; exercises effective cost control by monitoring and adjusting expenses as needed to stay within budget; approves expenditures within defined scope of responsibility; identifies negative variances and develops action plans to document, address and effectively resolve in a timely manner; produces complete and accurate financial, budget, activity and productivity information, including variance reports, financial projections and other statistical reports; keeps manager apprised of all issues with potential for budgetary impact. 

Other Essential Duties:

  • Manages day to day episode-of-care care redesign for bundled payment for the service line; develops and maintains related procedures and administers ongoing activities in accordance with all regulatory requirements and internal standards. 
  • Serves as primary liaison with Diabetes Education Advisory Committee, and other local departments/functions representing the assigned clinic(s); researches and responds to emergent issues in accordance with established standards/procedures; consults with supervisor on matters that exceed assigned authority.
  • Serves as a resource for interventions relating to dissatisfied patient/families/physicians and in supporting an environment of proactive service recovery; coordinates the review of patient concerns and provides general consultation/support to coordinate optimal outcomes for individual patient complaints; coordinates and/or prepares written responses to complaining parties to communicate/implement approved resolutions.

Performs related duties as required.

Education/Work Experience Requirements

Bachelor’s degree in nutrition, dietetics, nursing, or related field and minimum of 3 years leadership experience OR minimum of 5 years leadership experience in the discipline OR Master’s degree and no experience


Work experience, in both inpatient and outpatient settings, as well as experience in group instruction, is required.


An equivalent combination of additional qualifying work experience or education may be substituted for the degree requirement.



Consistent with our Core Values, Catholic Health Initiatives employers are EEO/AA/M/F/Vets/Disabled Employers.  Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identification, protected veteran status, disability or any other legally protected characteristic.


We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.  

Requisition Title

CHI-Franciscan Medical Group